Corporate

Have your Say

Have Your Say

To ensure we provide you with relevant informative and appropriate news, we would appreciate 5 minutes of your time to answer these questions

* marked fields are mandatory.

First Name:
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Last Name:
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Job Title:
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Company Name:
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Street Address 1:
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Street Address 2:
Town / City:
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County / State:
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Post / Zip Code:
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Country:
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Email:
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Phone Number:
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TYPE OF BUSINESS:

 VAR  Broker  Service Provider  Telco  Systems Integrator

KEY VERTICAL MARKETS:

Solutions expertise:

A. Networking / data comms  Existing  In next 12 months
B. VoIP  Existing  In next 12 months
C. Storage  Existing  In next 12 months
D. Mobile  Existing  In next 12 months
E. Internet  Existing  In next 12 months
F. Convergent Solutions  Existing  In next 12 months
G. Data Centres  Existing  In next 12 months

 

Services:

A. Consultancy  Existing  In next 12 months
B. System analysis & design  Existing  In next 12 months
C. Installation  Existing  In next 12 months
D. Support  Existing  In next 12 months
E. Training  Existing  In next 12 months
F. Managed services  Existing  In next 12 months
G. Finance  Existing  In next 12 months
H. Asset management  Existing  In next 12 months

 

PART TWO

OUR QUESTIONS:

1. How often do you buy from Zycko?

 every week  every month  every 2-3 months  every 6 months  only occasionally

 

2. What products do you buy from Zycko (you may tick more than one)?

 Riverbed  HDS  Huawei  Isilon  ExaGrid  ONStor  Zeus
 Force10  Asigra  DIS  Intransa  Storwize  Hardware Services - Hardware Repairs
 VoIP & Video  Data Centre Solutions  Accessories & Components

Other (please specify)

3. Who is your primary contact at Zycko?

4. How often do you speak with your contact?

 every week  every month  every 2-3 months  every 6 months  only occasionally

 

5. How do you rate your account manager? (5 good 1 poor)

 1  2  3  4  5

 

6. Please specify any areas for improvment:

7. Why do you choose to buy from Zycko?

 breadth of the product range  product quality  price  good logistics
 relationship with key contact

Services... please specify:

Other... please specify:

8. How often do you make use of Zycko's Demo Lab?

 every month  every 2-3 months  every 6 months  only occasionally  never
 please contact me regarding this service!

 

9. How important is it to you that your suppliers are accredited with the ISO 14001 Environmental Management Standard? (1 Important 5 Not very important)

 1  2  3  4  5

 

10. Has your business used Zycko for accredited training?

 Yes  No

If Yes... please specify:

 

11. What training courses (at Zycko or elsewhere) are you likely to attend in the next year?

12. Have you engaged with Zycko Marketing in any of the following areas?

 co-funded telemarketing  co-funded seminars  co-funded e-shot or direct mail campaign

Other... please specify:

13. What Marketing support would you like to see offered?

14. How do you rate our logistics organisation for the following:

A. good stock holding

Poor                                        Excellent
 1  2  3  4  5

B. Timely delivery

 1  2  3  4  5

C. Condition of stock

 1  2  3  4  5

D. Simple returns procedure

 1  2  3  4  5

 

15. How do you rate our credit control team?

Poor                                        Excellent
 1  2  3  4  5

 

16. How do you rate our professional services team for the following:

A. support request procedure

Poor                                        Excellent
 1  2  3  4  5

B. post-support feedback

 1  2  3  4  5

C. delivery on SLAs

 1  2  3  4  5

D. professionalism of engineers

 1  2  3  4  5

E. knowledge of engineers

 1  2  3  4  5

 

17. How could we improve our service to you?

18. How often do you visit our website:

 daily  every week  every month  evert 2-3 months  every 6 months  only occasionally
 never

 

19. What are the reasons for visiting our website:

 product specific information  solutions information  services information  news

Other... please specify:

20. Would any of the following online services be useful to you: (you may tick more than one)

 tailored news feeds  access to sales tools, white papers, case studies
 campaign tracking & lead registration  online ordering  stock availablity

 

21. How could we improve our website to meet your needs:

 

PART THREE

INFORMATION SERVICES:

Do you, or would you like to, receive the following:

1. Zycko Vision - our quarterly printed magazine offering industry news, solutions and business opportunities

 yes, please subscribe me  already subscribed  please unsubscribe me

 

2. @Zycko - our monthly e-newsletter bringing vendor and product updates and Zycko announcements

 yes, please subscribe me  already subscribed  please unsubscribe me

 

3. Direct News feed - our daily independent news feed

 yes, please subscribe me  already subscribed  please unsubscribe me

 

4. Accessories & Components Catalogue

 please send me one  already have one